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Split the customers in workflow
Split the customers in workflow
Yuan avatar
Written by Yuan
Updated over a week ago

In this article:

How to split the customers in workflow

Click and drag the Split element on the left, you can place it on any of the positions where the add icons is displayed.

Customers who meet the split conditions will split off into YES, remaining customers will pass to NO.

You can split customers as follows.

Split the customers based on trigger events

It is related to the Trigger of the workflow. Different Triggers support different trigger events, and several Triggers do not support Trigger events.

Trigger events and Trigger filters have exactly the same conditions. If the Trigger is related to placing an order, you can use the attributes such as Order status and Order num to distinguish customers. If the Trigger is related to Signup Form, you cannot use Order status to distinguish customers.

For example, if the customers does not complete the payment after adding the product to the shopping cart, you may want to send different emails content to them according to the order values. In this case, you need to use Trigger events to distinguish the consumers.

Split the customers based on email behavior

In the workflow, you may want to send Email #1 and Email #2 to customers, but the Email #2 will only be sent to those customers who have opened Email #1. At this time, you need to use email behavior to split customers as follows.

Split the customers based on customer properties

You can set as follows.

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