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How to add customer names, order Ids and other information into email templates
How to add customer names, order Ids and other information into email templates
Yuan avatar
Written by Yuan
Updated over a week ago


When you send emails to consumers in batches, you may want to display the consumer's name, order number, and other personalized information in the email subject or email content, which will make consumers more willing to open the email. uShopAid supports such email settings. This article uses the creation of a Flow activity as an example to illustrate how to insert personalized information into email headers or email content.

Supported Scenarios

uShopAid supports inserting personalized information in email headers and email body content.

Different Triggers support different personalized information

uShopAid supports the following categories of personalized information:

  • Profiles. You can get the consumer's email address, last name, first name, phone number, city, country, state.province, address.

  • BusinessInfo. You can get the company/organization name, street address, city, country, state/province, zip code, timezone, website url of your store.

  • Abandoned cart. You can get the url of the customer's abandoned cart.

  • Order. You can get the order id, order number, order name, order date, currency, total price, subtotal price, discount, shipping price, products count, order status page url, order tracking url, order note of consumer orders.

  • Shipping address. You can get the complete information of the shipping address.

  • Billing address. You can get billing information.

Personalized information is triggered by Trigger, and different Triggers support different personalized information.


After you select the information you want to insert, such as the order number, you will see the following format in the email header or email body: [[]]. Please do not make any changes to this, otherwise it will affect the correct display of the order Numbering. When sending an email, uShopAid will automatically read the order number and display it in the [[]] position. The final consumer sees the normal order number in the email, not [[]] .

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