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Articles on:Troubleshooting
Fix common bundle, cart, display, and theme compatibility issues

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  • Troubleshooting
  • Mix & Match Bundle
  • Product Bundle
  • Volume Discount
  • Classic Bundle
  • Pricing and billing
  • Why does the bundle redirect to the cart page instead of opening the cart drawer?
    If your store normally uses a cart drawer, but adding a uShopAid bundle redirects customers to the cart page or does not open the drawer, this is usually a theme compatibility issue. uShopAid needs to work with your Shopify theme’s cart drawer system. We already support many popular Shopify themes, but some themes—especially customized themes—may require additional compatibility work. How can I fix it? Please send us the URL of the bundle page where the issue occurs. Our developmenFeatured
  • Why Are Mix & Match Bundle Item Details Displayed Twice in the Cart?
    After adding a Mix & Match Bundle to the cart, shoppers may see their selected products or options displayed twice underneath the main bundle product. In most cases, the Mix & Match Bundle itself has not been added twice. Only the item details are being displayed twice. This guide explains why this happens and how to fix it. Which Mix & Match Bundle Configuration Does This Apply To? This guide applies only to Mix & Match Bundles configured with the following settings: **Where to disFew readers
  • Why Is My Mix & Match Bundle Not Displayed as One Item?
    If you selected As one item for your Mix & Match Bundle, but the selected products are not merged in the cart or at checkout, check the prices of the products included in the bundle. Why does this happen? When all products or variants in the bundle are priced at 0, the total product price of the bundle is also 0. In this situation, the Cart Transform function cannot merge the selectFew readers
  • How to Create Free Gift Offers in uShopAid
    uShopAid offers several ways to create free gift promotions. You can give customers a fixed gift when they meet a condition, include a fixed gift with a selected Box, let customers choose from a gift list, or make one of the products already included in a Bundle free. The setup location and storefront behavior depend on the Bundle type and the free gift experience you want to create. This guide covers free gift settings for Mix & Match Bundle, Product Bundle, Volume Discount, and Classic Bundle.Few readers
  • How to Translate Bundle Text in uShopAid
    If your Shopify store supports multiple languages, you can translate the buttons, instructions, status messages, and other text displayed by uShopAid. The translation location depends on the Bundle type: New Mix & Match Bundle: Check translations inside the Bundle editor. Legacy Mix & Match Bundle: Use the Mix & Match Bundle tab under Text & Translations. Product Bundle: Use the Bundle as Product tab. Classic Bundle: Use the Classic Bundle tab. **CollectFew readers
  • How to Group uShopAid Bundle Items in Shopify Order Printer
    When a bundle contains multiple products, Shopify displays those products as separate line items in the order. This structure allows Shopify to process inventory and fulfillment correctly, but it can make it difficult for your fulfillment team to see which items should be packed together. This guide shows you how to create a custom Shopify Order Printer template that automatically groups products belonging to the same uShopAid bundle. Each group appears in a separate *Pack these items togetherFew readers
  • Where Can I View and Manage Customer Subscriptions Created Through uShopAid?
    uShopAid supports subscription plans for the following three features: Mix & Match Bundle Volume Discount Classic Bundle You can offer subscription purchase options within these Bundles or promotions. Depending on your settings, customers may also be able to choose between a one-time purchase and a subscription. After a customer completes a subscription purchase, you can view the generated order in Shopify. However, the subscription contract, recurring payments, delivery schedule, and futuFew readers
  • How Shopify Discount Codes Work with Different uShopAid Bundles
    Customers might find that a Shopify discount code works with one uShopAid Bundle but not another. Whether you can prevent a discount code from applying depends mainly on how the Bundle is displayed in the cart and at checkout: As one item: Shopify evaluates the Bundle parent product. uShopAid’s Discount combination settings don’t apply. As separate items: Shopify evaluates each individual product. uShopAid’s Discount combination settings apply when a uShopAid Bundle discount iFew readers

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